Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

Standard international shipping: 7-15 business days. Express (DHL/FedEx): 3-7 business days. Custom-made items: 2-4 weeks production + shipping time.

Do you ship internationally?

Yes, to 50+ countries including USA, UK, EU, Australia, Canada. Free shipping on orders over $150.

Can I order items not listed on the website?

Yes! Many items aren't listed yet. Email service@Asian Culture Shop with photos or descriptions. We respond within 12 hours.

Customization & Sizing

Do you offer custom sizing?

Yes. Provide your height, weight, bust, waist, and hip measurements. No extra charge for custom sizing on most items.

Can you customize colors or designs?

Yes, we can modify colors, patterns, and embroidery. Contact us before ordering to discuss customization options.

Product Quality & Returns

Are your products authentic and handmade?

Yes. In business since 1998, working directly with Chinese artisans. Each item is quality-inspected before shipping.

What is your return policy?

Standard items: 30-day return window. Custom items: non-returnable unless defective. Contact service@Asian Culture Shop.

Product Care

How do I care for my traditional Chinese costume?

Hand wash cold, mild detergent. No bleach. Air dry in shade. Brocade/silk: dry clean recommended. Store cool and dry.

Payment

What payment methods do you accept?

Credit cards (Visa, MasterCard, AmEx), PayPal, bank transfer. Large wholesale: letter of credit accepted.

Product-Specific FAQs